Terms & Conditions

Last updated April 17, 2020

-By making a purchase from the irinatundra.net webshop you agree to these terms & conditions.
-You must be 18 years or over, to order from this webshop. By using this website and placing an order in the webshop, you confirm you are 18 years or older.
-Free shipping to anywhere in Finland, a flat rate applies to the rest of Europe (10€) and the rest of the world (15€)
Note! We do not ship shoes to other countries, only Finland. Contact at irinatundra(a)gmail(dot)com if you'd like to purchase shoes from abroad.
-We reserve all right to change webshop prices, shipping costs and the terms & conditions at any time without any notice.
-Orders are sent in discreet packaging using the cheapest shipment method to the address given by you. Please note, we only use regular mail services, not courier services or SmartPost (Finland).
-You will receive an order confirmation by e-mail after placing your order, so make sure you give a functioning e-mail address. If you do not get the order confirmation e-mail within a few hours of placing the order, check your spam-folder! Check the order confirmation, and if there's any mistakes, contact us immediately! irinatundra(a)gmail(dot)com
-Delivery time for any physical items is in general 14 business days from making the payment. However, shipping times are often less than that. Customs clearance might affect the shipping time! Items that are worn before sending, such as used panties, may take longer to ship, if there is a waiting list. I will always e-mail you to let you know if there's a longer wait.

-Note that shipments might be subject to customs tariffs and duty. We are not to be held responsible for these expenses. The expenses are to be paid by the receiver.
-Personal information will only be used to deliver your order to you. Your personal information will not be handed over or sold to any other parties. More about our Privacy Policy.
-If you have any problems or questions about your order, contact us at  irinatundra(a)gmail(dot)com

Returns, refunds, cancellations

An order can be cancelled before the payment has been made. Simply send an e-mail to irinatundra(a)gmail(dot)com telling us you want to cancel your order. Please, include your name and order number.

If the payment has already been made, the order cannot be cancelled, refunded nor returned because products are personalized for the buyer. Digital Downloads sales are final.
Leaving a package unclaimed is not cancelling an order and the order will not be refunded nor resent!

We are not to be held responsible for mistakes made by the shipping company, such as a delayed, lost or damaged package, or in the case of force majeure. Please, do let us know, though, so we can take the appropriate actions!



MEET &GREET TERMS & CONDITIONS!! Cancellation and refunds.

Please read carefully! By paying for the booking, you agree to these terms and conditions.
You must be 18 years or over to use this website, make a booking and attend this meet & greet.

After making the booking, you will receive an automated order confirmation e-mail, which tells you the order was placed successfully and contains payment details if you selected the offline payment method. After making the payment, you will receive another e-mail, with all the exact details about your night. Look out for this e-mail, that can take up to three (3) business days to be sent, and will contain a final confirmation of the booking and the exact details on where you will meet and exactly at what time. Usually the experience starts between 19:00 and 20:00. Make sure you give a functioning e-mail address, because this will be the only way we will communicate with you. If you haven't received the final confirmation e-mail after three business days of making the payment and you have checked your spam folder, contact us at irinatundra(a)gmail.com Also make sure you have a way to use your e-mail (mobile data, enough credit, device is charged etc) on the night of the experience to communicate in case you are running late. Irina Tundra is adviced to leave after 20 minutes of waiting if there is no communication from you. If you are more than 20 minutes late with no communication, it will be seen as a no-show and you will not be refunded. If you are late, for whatever reason, including, but not limited to, traffic, illness, force majeure, you accept that your experience may run for a shortened time. If you are more than 20 minutes late and have communicated this to us with an estimated time of arrival, it is still up to Irina Tundra to decide whether she will wait for you or not and you will not be refunded if she decides to leave.

Experience runs for approximately 2 hours, but be prepared for it to run longer. There will be absolutely no refunds or partial refunds if you cannot stay for the whole experience for whatever reason, including, but not limited to, work, illness, force majeure. Irina Tundra is adviced to take as few breaks as possible and use her phone as little as possible. However, she is allowed to take as many breaks (eg. bathroom) for as long as she needs and attend to her phone as she sees fit. No claims are to be made because you felt like she was on break for too long.

A one-on-one meet & greet dinner means there will be nobody else in your group, but you must acknowledge that the experience is not completely private as there may be other diners in the same room.
We run the meet & greet dinner experiences in reputable restaurants with many choices on the menu. Usually you will be able to freely pick what you want from the menu. If you have any dietary requirements, like vegetarian, vegan, gluten free etc, please let us know, and we will do our best to select a restaurant that can cater to your needs. The package includes a 3 course dinner. There will be no refunds or partial refunds if you choose not to have all the courses. You acknowledge that we are in no association with the restaurant and if you have any complaint about the food or atmosphere, bring it to the attention of the restaurant staff immidiately and you are to make no claims against Irina Tundra. You acknowledge that alcoholic beverages are not included in the package and may be purchased separately at the restaurant at your own expense.
In general, the meet & greet experience has to be booked at least 48 hours before the start of the experience. Even though we make an effort to delete the options not available anymore, we might sometimes miss one. If you book less than 48 hours in advance we cannot guarantee the experience for you, even if you have already made the payment. We will do our utmost to make it happen, but if it cannot be executed, you will be refunded the full amount (excluding PayPal fees, if you used Paypal to pay for your booking).
There will be only one meet & greet experience available for each date, so if you want a specific date, don't wait to book.

The full amount has to be paid at least 48 hours before the start of the experience. Only when we have received the full amount does your booking count as a booking and we will send you the final confirmation e-mail. If you fail to pay the full amount before the experience, we are not liable to commence the experience nor refund any amount paid. It is your responsibility to make sure you have paid the full amount correctly. If you are making a booking less than two business days before the experience, you may be asked to provide proof of payment in the form of a screenshot or such like.
All sales are final. If you cannot attend and wish to cancel, contact us immidiately at irinatundra(a)gmail.com and you will be offered an alternative date within the next 30 days. There are no refunds if you cancel the booking for whatever reason including, but not limited to, change of mind, illness, force majeure.
 In the highly unlikely event that Irina Tundra will need to cancel, you will be offered an alternative date. If no consensus can be reached, you will be refunded the full amount (excluding PayPal fees, if you used Paypal to pay for your booking).

Occasional bonuses are subject to availability and you acknowledge that any bonuses may not be available on the date you have requested. You are not to make any claims if you did not get a bonus or the bonus that you wished for. A bonus can be merchandise or an additional experience.
On a night when Irina Tundra has a public show, you will be offered the opportunity to attend this show. You can check the calendar on the homepage www.irinatundra.net to see if there's any shows on your chosen night. If you choose to attend, you will be transported from the restaurant to the venue and given free admission. However, you are to stay in the public areas, you cannot go backstage or onto staff only areas. You are expected to treat everyone with respect; staff, customers and artists, and same rules apply to you as other customers at the venue. Most effort is made to keep you company, but you acknowledge that Irina Tundra is now at work and will need time to get ready for the shows. Shows aren't usually until after midnight, so there can be a long wait. A show night is a bonus to the original meet & greet experience and is not taken from the 2 hours promised earlier. You may purchase anything from the bar at your own expense. Note  that a return from the venue is not included and you are to make your way back at your own expense. 
Irina Tundra is adviced not to get into your car and not to stay with you after the experience. Please be a gentleman and respect this! If you have arrived to the experience by car and wish to attend the show on a show night, you will be taken to the venue by our driver, taxi or other public means of transport. Note that a return is not included and you are to make your own way back to your car at your own expense. 
At no point are you to ask for any personal information including, but not limited to, phone number, home address, real name, names or locations of family members. There is to be no unnecessary touching, no asking for sex or sexual services, no derogative behaviour or language against Irina Tundra or the restaurant staff. If Irina Tundra feels any of these rules are broken, she is adviced to leave at any moment and you will not be refunded nor partially refunded.
Feel free to take as many photos as you want on your mobile device. However, professional cameras are not allowed on this experience. Irina Tundra has all right to refuse to be photographed for whatever reason.
You may bring as many gifts as you want. However, it is your resposibility to make sure they pose no threat, physical or legal, to Irina Tundra.
You may bring as many items to be signed as you wish for your personal use. Irina Tundra has all right to refuse to sign any or all items for whatever reason.

© 2020 by IrinaTundra. All use of content prohibited.

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